DELIVERY AND RETURNS INFORMATION
DSS understands the importance of getting your truck back on the road, so to minimise downtime and disruption we aim to deliver all of our products by reliable couriers as quickly as possible
For any returns please click the relevant button below:
Delivery
DSS strives to dispatch all orders received before 4pm the same day with delivery typically taking place the next working day between 7am and 6.30pm. Whilst DSS will do its upmost to keep both its dispatch and delivery dates they are to be treated as estimates only.
For Next Working Day* Delivery orders must be received by 4:00pm Monday - Thursday.
Free UK Delivery - Only applies to orders over £150 GBP with the total weight of item/s weighing less than 20 Kilograms (KG). Applies to UK mainland only.
DSS accept no responsibility for loss or damage resulting from delay in the delivery of goods.
Delays due to circumstances outside the control of DSS shall not entitle the buyer to cancel any order or to refuse to accept delivery.
Special Delivery
It is advised that Special Deliveries are available by telephone order only therefore please call our sales team on 01653 668179 where one of our advisors will provide a quote for a delivery service to suit you.
The special delivery services available are listed below.
AM Weekday Delivery Service pre 9am, 10.30am and 12 noon
Saturday Delivery Service
AM Saturday Delivery Service pre 9am, 10.30am and 12 noon
Delivery Service to the Scottish Highlands, Islands & Ireland
Express Delivery service throughout Europe. (Please contact us for eligible countries)
Delivery Service Worldwide. (Please contact us for eligible countries)
Carriers
All items delivered by carrier must be checked before they are signed for.
If an item has arrived damaged it must be signed for as damaged with the carrier at the time of delivery.
Notification of damage must be received by DSS immediately in order to lodge a claim with the carrier.
Any damaged items will be required to be collected so they can be inspected by the carrier so please retain the item until we have notified you with the next steps.
We are unable to credit or exchange any damaged items if the above procedures have not been adhered to.
All items are sent on a standard next day service unless otherwise stated (extra charges may apply).
Delivery times are between 7am and 6pm, please ensure someone will be at the address stated to sign for the goods.
If nobody is present the goods will be retained by the carrier and sent out for delivery the following working day.
After two failed deliveries extra carriage costs may be applied.
Returns Procedure
If for any reason you wish to return a product purchased from DSS you must first obtain a returns authorisation form by filling a returns note available from the relevant links at the top of this page. As stated the request must be made prior to the item being returned and all fields of the returns authorisation form must be completed correctly and then attached to the goods. Failure to obtain a returns authorisation form will incur a 20% handling charge.
Whilst it is the responsibility of the customer to return an item to us, we are able to arrange uplift when requested to do so. If you would like to arrange the uplift of an item please contact us at sales@direct-sourcing-solutions.com or on 01653 668179. Please note that there will be a carriage charge for this service in order to cover our costs.
Any items correctly supplied which are returned will incur a 20% handling charge.
Any items which have been ordered especially from the manufacturer may not be eligible for credit or exchange however this is dependent on the returns policy of the manufacturer. Please enquire before ordering a special order item as to what the returns procedure is for this item.
It is strongly advised that all items are returned using an insured and tracked postage service as DSS cannot be held responsible for the loss or damage of any returned goods.
Old Unit Returns
All surcharged items must be returned within 8 weeks of receipt of goods in order to receive the full surcharge amount.
All items returned after this 8 week period will incur a 20% deduction on the surcharge returned.
All reconditioned items supplied must be in a serviceable condition, if the item is not in a serviceable condition then the full surcharged amount will be retained.
Old Unit Policy
All old unit returns must have a completed returns form attached to the goods.
Old units returned without a form could incur 20% deduction on the surcharge fee returned.
It is the responsibility of the customer to return an old unit to us however if you would like to arrange for the uplift of an item please contact us at sales@direct-sourcing-solutions.com or on 01653 668179 however please note there will be a carriage charge for this service to cover our costs.
Surcharged Items
All reconditioned parts (i.e. all part numbers with ‘R’ at the end) will incur a surcharge as the old unit is to be returned to us (DSS Ltd) in a serviceable condition.
If the item is deemed to be not in serviceable condition by DSS and / or the Manufacturer / Supplier, then the full surcharge amount will be applied to the relevant customer account.
Some new parts are subject to surcharge (including, but not exclusively, clutches, starter motors, alternators and air brake equipment). Please contact us before you make a purchase if you wish to confirm the part you require is subject to surcharge and / or to check the surcharge amount.
Due to the ever changing marketplace and supply contracts, DSS are unable to categorically state within the individual part details whether and at what point any particular part is subject to a surcharge, as such we reserve the right to apply the appropriate surcharge / terms to your account without specific notification.
Warranty Policy
All new parts come with a 12 months manufacturer warranty.
If a part fails within the 12 month period from the date it was supplied please contact us at sales@direct-sourcing-solutions.com or on 01653 668179 to obtain a warranty returns form. All warranty items must be returned to us with the warranty form attached.
Any part returned to us as faulty will go through our standard returns procedure before being forwarded onto our supplier with a warranty claim. Our supplier will inspect and test the part and if they agree the part is faulty will issue us with a warranty credit note. Once this has been received by us we will immediately issue a credit note. Please note that this is not always a swift process as some of our suppliers are located outside of the UK.
All warranty issues are dealt with by Stuart who can be contacted via email on stuart@direct-sourcing-solutions.com who can advise you on the progress of your claim but cannot issue you with a credit note until our supplier has accepted the warranty claim. If our supplier rejects the claim Stuart will make contact with you to inform you of their decision.